Privacy Policy
This Privacy Policy governs the manner in which AUTO PROTECHT, LLC collects, uses, maintains and discloses personal information which is collected from users of this website. By using our website, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website in any manner. This Privacy Policy does not govern privacy practices associated with offline activities or activities occurring on websites not under AUTO PROTECHT, LLC's control.
AUTO PROTECHT, LLC IS COMMITTED TO PROTECTING YOUR PRIVACY One of AUTO PROTECHT, LLC's primary goals in conducting business is to ensure that all information submitted by our customers remains confidential. Any personal information that is provided to us will be held in the strictest confidence and not be shared or sold to any third party (unless required by law). In an effort to demonstrate our promise to uphold customer privacy to the highest level, we are providing this Privacy Policy, on our website, for your review. We strongly believe that publishing our Privacy Policy is a necessary step towards building a sense of security in our customers and potential customers. We want you want to continue to do business with us over the Internet and we know that this will not occur if you do not feel that your personal information is safe and secure. This Privacy Policy applies to all information collected or submitted on the AUTO PROTECHT, LLC website. While you may obtain a quote for one of our Vehicle Service Contracts without providing any personally identifiable information, should you wish to purchase one of our Vehicle Service Contracts online, you will be asked to provide some personally identifiable information. To receive an online quote for one of our Vehicle Service Contracts, you may be asked to provide: your zip code as well as your vehicle’s make, model, year and mileage. To purchase one of our Vehicle Service Contracts online, you may be asked to provide: your full legal name, address (including city, state and zip code), telephone number (home and/or cellular), email address, credit card type, credit card number, credit card holder’s name, credit card expiration date and credit card security code.
HOW WE USE YOUR PERSONAL INFORMATION Any personal information that you submit via our AUTO PROTECHT, LLC website will be used strictly for the purpose for which it is intended. For instance, when we receive an email inquiry through our AUTO PROTECHT, LLC website, we will use the return email addresses to answer said email. Email addresses obtained in this manner are not used for any other purpose and are not shared with any outside parties. From time-to-time, we may use non-identifying and/or aggregate information to better design our website or to share with our clients and/or potential clients. For example, we might tell a client that X number of individuals visited our website (in a given timeframe), or that Y number of individuals purchased one of our products, or that Z number of males vs. females filled out one of our online forms, but we will not disclose any personal information regarding who those individuals are. We currently use a third-party, Complete Merchant Solutions, to handle our credit card transactions. Complete Merchant Solutions is highly sensitive to the privacy interests of our customers and believes that the protection of their interests is one of their most significant responsibilities. Complete Merchant Solutions does not acquire any more information about our consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. For more information on Complete Merchant Solutions’ privacy policies, please visit their website at: https://secure.cmsonline.com AUTO PROTECHT, LLC will not use the personal information that we collect via our website for any unrelated transactional activities without your consent or an opportunity to decline said use.
FUTURE CONTACT WITH AUTO PROTECHT, LLC strives to continue a business relationship with individuals that send us their personal information. This may be done by notifying individuals of promotional materials that may be of interest to them. If you provide us with your email address, home address and/or telephone number, we may contact you periodically with information relevant to your vehicle and/or any special sales or products that we are currently offering. By providing us with your email address, home address and/or telephone number, you are requesting and expressly consenting to be contacted via email, mail and/or telephone by us and/or our partners and affiliates, regardless of whether your telephone number is on a State and/or the Federal Do Not Call list(s) and/or Do Not Mail list(s). AUTO PROTECHT, LLC'S COMMITMENT TO DATA SECURITY AUTO PROTECHT, LLC continuously dedicates resources to ensure proper dissemination of personal information, to prevent access violations, and to uphold data integrity. AUTO PROTECHT, LLC utilizes both internal and external procedures to protect all personal information obtained through our website. However, due to the nature of the Internet, computer networks, systems and other factors outside of our control, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties (those not under AUTO PROTECHT, LLC's control) to intercept or accept transmissions or private communications unlawfully, irrespective of our best intentions. Therefore, we cannot ensure or warrant the security of any information you transmit to us, including personally identifiable information.
AUTO PROTECHT, LLC's COMMITMENT TO CHILDREN’S PRIVACY When it comes to children, AUTO PROTECHT, LLC strongly believes that their privacy is of the utmost importance. Due to our stance on this issue, we do not accept or retain any individual’s information if we are aware of the fact that they are under the age of eighteen (18). Our website is not designed or intended to entice individuals that are under the age of eighteen (18).
HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION AUTO PROTECHT, LLC stores your personal information in a retrievable form. However, it can be accessed only by those employees whose job function requires such access (this may include customer service representatives and/or claims adjusters). To protect the privacy of our customers, AUTO PROTECHT, LLC stores all personal information data on secure servers. Access to all personal information data requires a password and/or an ID number. Only those authorized are issued such passwords and/or ID numbers. Each access to personal information data, as well as any changes that are made, are logged. Both the time and the identity of the person gaining access to all personal information data are recorded. Although you do not have direct online access to your personal information data, you may review or update any personal information data that we have.
LIMITATION OF LIABILITY You understand and agree that any dispute over privacy is subject to the terms and conditions of this Privacy Policy and our AUTO PROTECHT, LLC Terms of Use (including any limitations on damages contained therein).
PRIVACY POLICY CHANGES AUTO PROTECHT, LLC reserves the right to change this Privacy Policy at any time and at its sole discretion. All Privacy Policy changes will be posted on this website. Therefore, we recommend that you visit and review this Privacy Policy frequently.
HOW TO CONTACT US Should you have questions or concerns about this Privacy Notice, please email us at info@autoproetecht.com Revised 12/10/2018
“Do Not Call” Policy
If you don't want to receive sales calls from Auto Protecht, you can ask us to place your telephone number on our "Do Not Call" list. In compliance with federal and state laws, we'll document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.
•Your request can be in writing or by phone, and must include, at a minimum, your telephone number.
•If you have multiple telephone numbers, tell us all numbers that you want to be included.
•You'll remain on our "Do Not Call" list for five years, unless you ask to be removed.
•If your telephone number ever changes, you must give us your new information for your "do not call" status to remain in effect.
When we solicit prospective customers, we also honor "do not call" requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists unless consent has been provided to call. Many state "Do Not Call" regulations permit companies to contact their own customers even though they are on these "Do Not Call" lists. Therefore, if you are a customer or have provided consent, you may be contacted by us even though you are on a state or the national "do not call" list. If you do not want to be contacted by Auto Protecht even though you are a customer, simply follow the steps above to be placed on the Auto Protecht "Do Not Call" list and your request will be honored.
Being on the Auto Protecht "Do Not Call" list means that you won't receive sales calls by anybody representing Auto Protecht. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters.
All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. Management reviews the policy with these employees on a regular basis. The methods and procedures in this “Do Not Call” policy are reviewed by Auto Protecht on a quarterly basis. If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. mail or electronic mail.
DO NOT CALL POLICY
Auto Protecht respects the wishes of those customers and prospective customers who do not want to receive telephone solicitation calls from Auto Protecht in their homes. It is the policy of Auto Protecht not to make a telephone solicitation call to:
i) any person who has requested that Auto Protecht not make such calls to the person’s residence; or
ii) any person who has put his or her telephone number on a national or state Do Not Call registry, except as otherwise permitted by law.
A “telephone solicitation call” means any call that is made for the purpose of encouraging the purchase of products and services from Auto Protecht’s.
Auto Protecht LLC maintains a list containing the telephone numbers and names (if provided) of those persons who have told Auto Protecht that they do not want to receive telephone solicitation calls from Auto Protecht. Anyone may be placed on Auto Protechts Do Not
Call list by:
i) sending a written request to Auto Protecht LLC at: 3200 N Federal Hwy #122 Boca Raton FL 33431
ii) e-mailing Auto Protecht at: info@autoprotecht.com or
iii) calling Auto Protecht at: (844) 409-0052
The request must provide the 10-digit residential telephone number that is not to be called and the person’s name, if desired.
Once a request has been made, Auto Protecht will add the telephone number and name (if provided) to Auto Protecht’s Do Not Call list within thirty (30) days. Auto Protecht will maintain the telephone number and name (if provided) on Auto Protecht’s Do Not Call list for five (5) years, unless a request is made by the person to have the number removed. If a person’s telephone number changes, another request must be submitted to have the new number added to Auto Protecht’s Do Not Call list.
Auto Protecht LLC intends to comply with all federal and state Do Not Call laws.